Your Online Casino FAQs Answered
Find the answers to Gaming Club’s most frequently asked questions and learn more about us as quickly as possible, so you can get back to enjoying yourself at our world-class online casino.
How Do I Register My Online Casino Account?
Registering your Gaming Club account is very simple. Click on one of the buttons saying Sign Up on the homepage, and complete the online registration form. You’ll need to enter your name, address and chosen username and password among other details.
Then check the box to confirm that you’ve read over our terms and conditions and are legally old enough to play, and your account will be created almost instantly. You also have the option to check boxes showing you want your login details remembered, and that you’re interested in receiving promotional information via email, telephone or text message.
How Old Must I Be To Play?
To play at our casino online, you must be at least 18 years old, or must be the legal gambling age in your jurisdiction, whichever is higher.
How Do I Login To My Account?
To login and enjoy our world-class online casino games, click or tap on the Login button in the top right-hand corner of the homepage. You’ll be taken to a new page where you can enter your username and password, and then hit the larger Login button to access your account.
What If I Forget My Login Details?
If you can’t remember any of the details for logging into our casino online, just select the Forgotten Password? link on the login screen. You’ll be prompted to enter your username, and we’ll then email you instructions on how to reset your password.
If you’ve also forgotten your username, you can click on the Forgot Username link that you’ll see on the screen now. If you’re still struggling, feel free to contact one of our online casino customer support agents.
My Account Has Been Locked, What Do I Do?
If you’ve entered the incorrect login details and your account has been locked to protect your funds and details, you’ll need to get in touch with the customer service department. For security reasons, this is the only way to unlock it.
Can I Reset My Password?
You can reset your password at any time, and it is recommended that you do so at least once every six months to keep your account secure. The friendly experts on our customer service team will be able to take you through this process.
Why Isn’t My Game Loading Properly?
If your online casino games are not loading properly, the most likely reasons are that your Internet connection is unstable, or that you have run out of data. If you check and this is not the case, logout of your account and close the Gaming Club site, then reopen it and login in again. If you’re still experiencing difficulties, our customer service agents should be able to help you.
What Happens To My Game If The Session Ends?
If you’re playing our casino games online and there is a technical hitch, your current game will be terminated. Winnings are voided and the money you bet on the game is returned to your account.
Do I Have To Be Online To Play?
Yes, you need a reliable Internet connection if you want to enjoy yourself at Gaming Club casino online.
Can I Play On My Mobile Device?
Gaming Club’s mobile casino is just as impressive as our desktop platform. You’ll use the same login details, and have access to the same funds and bonuses, no matter what device you are playing on. Android, iOS, Blackberry, Windows and other tablets and smartphones are all fully compatible with our cutting-edge software.
What Software Powers Gaming Club Online Casino?
Our lobby and most of our casino games are powered by Microgaming, while Evolution Gaming powers our live dealer section. Both developers are renowned for their immersive, well-designed games and as soon as you start to play at our site, you’ll see why.
How Do Live Casino Games Work?
Instead of Random Number Generation software creating online casino games results as they usually do, in the live variations professional dealers operate physical casino equipment such as cards and Roulette wheels.
The action is filmed and then streamed in real time to your device via high-definition video feeds. With the authentic atmosphere and real-time gameplay, this is as close to a land-based game as you can get when you’re playing at a casino online.
How Do I Know The Casino Games Are Fair?
The results of all our online casino games are independently endorsed and verified by respected auditors. You can trust that the operations are completely transparent and fair.
Is Gaming Club Licensed?
Of course our desktop and mobile casino is licensed! The Malta Gaming Authority regularly checks that all banking, security and other operations are running properly, before issuing us with an up-to-date licence and seal of approval.
What Are My Banking Options?
Gaming Club offers several different payment options, so it should be easy for everyone to fund their casino games online. When you login to your account, head to the banking page to check what methods are available in your geographical location.
How Do I Know Banking is Secure?
At Gaming Club Casino online players can trust that banking is safe because of the SSL encryptions that we use. Every deposit, withdrawal and other communication with our site is securely encrypted so that it is kept completely private and can’t be seen by anyone else online.
How Do I Make Deposits?
To make deposits at our online casino, just follow the easy steps below:
- Make your way to the banking interface in the Gaming Club lobby and select the Deposit option.
- Choose the deposit method that you want to use.
- Enter information as you are prompted to do so, including how much you want to put into your account.
- Check that everything is correct, and then click or tap to confirm the transaction.
- If there were sufficient funds available, they should reflect almost immediately in your account on our desktop and mobile casino.
How Do I Make Withdrawals?
Making withdrawals at Gaming Club is just as simple as making deposits:
- Access the banking interface, choose the Withdrawal option and select the method that you want to use.
- Enter how much money you want to withdraw, and any other information that you are prompted to input. If you’re using a credit card for the first time, you might need to supply your Identity Document, proof of address, or other paperwork.
- Check that you’ve correctly entered both your personal details and the amount that you want to withdraw, and then confirm the transaction.
What is a source of wealth request?
Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.
“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth. Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:
- bank statements
- Recently filed business accounts
- sale of an asset details in the completion statement
- divorce settlement and court order specifying the written settlement agreement
- inheritance money in the form of the Will statement
Please Note! We will have dedicated staff to facilitate the verification. Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.
How Long Do Withdrawals Take?
The amount of time it takes for a withdrawal to clear, once you’ve made the request, depends on the banking method that you’re using. At our online casino, all cashouts enter a pending time period of 24 to 48 hours once they’ve been requested to ensure total financial safety. Once the funds have cleared the pending time, they’ll usually be available to you within 2 to 7 working days. Check our banking page for more details.
Can I Use Someone Else’s Credit Card?
No, when you’re playing casino games online with us you can only make deposits and withdrawals using your own credit card. Our security protocols, which are in place to protect you, don’t allow for anything else.
Why Was My Credit Card Rejected?
Some banks don’t allow their customers to use their credit cards at online casinos. You may also have reached your card spend limit, or have insufficient funds. Check these 3 issues and increase your limit with your bank or deposit more funds into your credit card if you need to. If your bank doesn’t permit online casino credit card use, you’ll need to use one of our other convenient payment systems.
Why Can’t I Cash Out?
If you’re struggling to cash out your winnings from your casino games online, you may have insufficient funds in your player account. Check this situation first, and if this is not the problem try logging out and then reloading the Gaming Club site. If you’re still experiencing difficulties, make sure that you’ve satisfied all terms and conditions required for a withdrawal. Finally, if the problem persists after all these measures, contact customer support.
What Promotions Can I Expect?
What promotions can you expect with us? Very generous ones! They’ll boost your account and make playing our casino games even more fun and rewarding. Get started with our generous welcome bonus, and then take advantage of regular promotions and earn loyalty points on every bet you place.
The loyalty points can be exchanged for extra playing credits once you’ve collected enough of them. The most dedicated players will be able to join the VIP Club, where they’ll be treated to all sorts of exclusive perks. For more details, check our Promotions page.
What Are Playthrough Requirements?
Playthrough requirements, also known as wagering requirements, specify how many times you need to bet a bonus amount before you are allowed to withdraw it. For instance, if the bonus is 20 coins and the requirement is x30, you’ll need to bet 600 coins before you can cash the 30 out.
The various promotions at Gaming Club come with different wagering requirements, and our online casino games contribute different amounts of your overall spend to the playthrough. You’ll find the specifics of each one in the Terms and Conditions section.
Does Gaming Club Support Responsible Gambling?
Our biggest priority is that you are safe and happy while playing our casino games online. With that in mind, we definitely do support responsible gambling by making various resources and tools available to you. You’ll find more information on the subject, including where to get help and a self-diagnosis questionnaire, under the Responsible Gambling section in our lobby.
In addition, you can set self-exclusion periods where you won’t be able to login to your account, and put limits on the daily, weekly or monthly amount that you spend. We’ll also help you limit access to minors, if they use your device, by providing links to filtering services.
How Do I Access Customer Support?
The friendly, efficient customer service agents at our online casino are available 24 hours a day, via live chat, and they can also be emailed if you prefer. If you haven’t been able to resolve your issue with our FAQs page, please don’t hesitate to contact us.