Here at Gaming Club we go out of our way to ensure that the slots, table games and other games you can play are fair and accurate, and offer you real opportunities to win.
If you do ever sign up and play at another casino and discover that its winning opportunities aren’t exactly fair, help is at hand. Your first course of action should always be to approach the casino first. Oftentimes, what might seem unfair behaviour on the casino’s part is actually just an easily rectified mistake.
Online and Mobile Casino Regulatory Bodies
The regulatory bodies that issue licenses to online and mobile casinos are departments of various governments around the world. In the case of Gaming Club, the Gaming Authority of Malta issues our license.
The easiest way to find out which regulator issued a casino’s license is to look at the bottom of the home page. While each regulator has its own approach, you can generally rely on them to:
- Ensure that casinos are reputable and have enough money to pay out winnings
- Check that advertising and promotional material is neither false nor misleading
- Make sure that online and mobile casinos prevent underage players from signing up or playing
- Ensure that they provide players with means to help control gambling addiction
- Check that the random number generators used to produce game results are really accurate and unbiased
You can contact regulators via the telephone, email, a postal address, and fax. If you make a complaint, be sure to include your first and last names, as well as contact details such as an address and telephone number.
You will also need to provide them with the name of the casino, and with details of the complaint. If you have screenshots, emails, or anything else as evidence of your claim, you will need to submit that as well.
eCOGRA Could Help
If you check the Gaming Club home page, you’ll notice that our online and mobile casino carries the eCOGRA Seal of Approval. eCOGRA‘s main thrust is player protection, so the regulator makes sure that casinos that have signed its code of conduct offer fair play and conduct themselves responsibly.
The regulator would only be able to assist you if the casino about which you’re complaining is regulated by it.
Sign up Gaming Club and enjoy an online casino environment that is safe, fair and secure.